The Te Kowhai Airfield wishes to resolve any problems as soon as possible. All aircraft operators using the facility are required to operate in accordance with the aviation regulations. Complaints will be fully investigated if they are submitted within 48 hours of the event complained about, using the ‘Complaints Form’ below and giving enough detail for a meaningful investigation to be carried out and any problem identified and mitigated.
All formal complaints are taken seriously. Airfield Management will acknowledge receipt of the complaint and will carry out a preliminary investigation to gather more information. Every formal complaint is then submitted to the independent Airfield Safety Committee for consideration. The committee will then carry out any further investigation and interview any pilots / operators / the complainant / Airfield management, as they consider necessary. The committee may make a recommendation for action to be taken. Recommendations of the Safety Committee will always be fully considered by Airfield Management and maybe adopted as Airfield operational policy.
To make a complaint either download our PDF form or submit details via an online form.
Please note that Airfield Management is unable to respond to complaints coming through a third party and/or a complaint made several days or weeks after the event.
Phone: 027 666 6637Email: email@example.comAddress: 172 Limmer Road, RD8, Hamilton 3288
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